Help · My issues · Resolution center

Having a problem with a booking?

Most issues are solved by talking. If that doesn't work, escalate step by step and GoMatt will step in.

1. 1. Help center

   Read answers about payments, changes, cancellations and refunds.

   See FAQs
   If that doesn't work
2. 2. Contact the owner

   Write to the owner from your booking chat. It is usually the quickest way to reach an agreement.

   If that doesn't work
3. 3. Report a problem

   Describe what went wrong with your booking. GoMatt will review messages, accepted conditions, evidence, photos, the cancellation policy and the booking history, and proposes a solution.